Trust and how we work
A real operator, since 2006
We have run set itineraries since 2006, each one crafted to get the most out of its destination. Here is how we work, how we handle your money, and the support you have before and during your trip.
What we do
We design complete trips and arrange every piece of them: routing, boats and lodges, transfers, guiding, and the permits and entries your itinerary needs, handled as one whole. We work with vetted, licensed local operators in each destination and stay accountable to you for the entire trip. What we sell is the complete trip, with every cabin, permit, and entry arranged as part of it, planned and overseen so nothing falls between the pieces.
One point of contact, start to finish
Your written proposal, your questions, your changes, and your final documents all go through one point of contact, so nothing gets lost in a handoff.
Deposits and payment
Once you have chosen your trip we confirm availability with each hotel, boat and permit before any money changes hands, and come back to you with what is held. You then reserve the trip with a deposit paid by credit card, which is what locks those holds in your name. The balance is due before you travel and is paid by bank transfer or Zelle, against a written plan with clear amounts and dates.
Changes and cancellations
The exact change and cancellation terms are set out in your written proposal before any payment, so nothing is a surprise. Some permits, entries, and cabin holds are date-bound and non-refundable by the issuing authorities themselves, and we tell you which parts of your trip carry that risk before you commit, rather than after. If a confirmed piece of your trip ever falls through, it is our problem to fix, not yours: we arrange an alternative, keep you informed at every step, and handle any refund due to you.
Support during your trip
Before you travel you have a direct point of contact on our team, and your final documents include the support contacts for each part of the trip. Our in-country team is there to help as well, so you have someone close by for the things that come up on the ground, and someone to reach in English whenever you would rather not explain it twice.